Privacy Policy

Last updated: July 2026

1. Who We Are

London Odour Removal is a professional odour treatment company based in London, United Kingdom. We provide ozone treatment and related odour removal services to residential and commercial clients throughout Greater London.

Contact: info@londonodourremoval.co.uk | 07908 723 553

2. Information We Collect

When you submit an enquiry through our website contact form, we may collect the following personal information:

• Full name
• Phone number
• Email address (optional)
• Property type and location
• Nature of the odour problem

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited and the time of your visit. This information is collected via Google Analytics (see Section 5).

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• Responding to your enquiry
• Providing you with a quotation for our services
• Arranging appointments and delivering our services
• Communicating with you regarding your booking or treatment

We do not use your personal information for unsolicited marketing. We will not send you marketing emails unless you have explicitly given your consent.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:

• Consent: Where you have ticked the consent checkbox on our contact form and agreed to the use of your information to respond to your enquiry.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as preventing fraud and maintaining our website security.
• Contract: Where processing is necessary to carry out services you have requested.

5. Third-Party Services

We use the following third-party services in connection with our website and business operations:

• Website hosting: Our website is hosted by Hostinger. Your data passes through their servers when you submit the contact form. Hostinger's privacy policy is available at hostinger.co.uk.
• Analytics: We use Google Analytics to understand how visitors use our website. This service collects anonymous usage data such as page views, session duration and traffic sources. Google Analytics uses cookies. You can opt out by visiting Google Analytics Opt-out.
• Email services: Enquiry submissions are delivered to our email inbox via SMTP. No email marketing platforms are used.
• WhatsApp: If you choose to contact us via WhatsApp, your message will be handled in accordance with WhatsApp's privacy policy.

We do not sell, rent or share your personal information with any third parties for marketing purposes.

6. Data Retention

We retain personal information submitted through our contact form only for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship with you and for a reasonable period afterwards for administrative and legal purposes.

Where we are required by law to retain information for a longer period, we will do so in accordance with applicable legislation.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. Our contact form uses HTTPS encryption and form submissions are transmitted securely via SSL-encrypted SMTP.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate information we hold about you.
• Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to restrict processing: You can ask us to limit the ways in which we use your data.
• Right to data portability: Where applicable, you can ask for a copy of your data in a machine-readable format.
• Right to object: You can object to the processing of your data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact us at info@londonodourremoval.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. For full details of the cookies we use, please read our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

London Odour Removal
Email: info@londonodourremoval.co.uk
Phone: 07908 723 553
Website: londonodourremoval.co.uk